This is because, the default formatting automatically applied by Excel is not compatible with the format required for a smooth upload. Click OK to try to open the file in a different format.’ Either the file has errors or it is not a SYLK file format. When attempting to open a CSV file via Excel, you may see an alert stating ‘Excel has detected that ‘.csv’ is a SYLK file, but cannot load it. Steps to resolve each type of error message you may see when bulk updating are below: You will also need to use one of these programs if you include special characters (from another language, for example) in your spreadsheet that you need to convert to CSV to upload into Helpshift. We recommend using Open Office (free), Numbers (Mac), or Google Sheets to do this.
Saving in Unicode (UTF-8) will preserve your document for importing.While opening or saving the files, if it prompts you to select a field delimiter, select commas – this will correct problems you’re facing with cells and formatting.Please use Ctrl+Shift+V (PC), or Command+Shift+V (Mac) to strip all formatting while transferring data from other documents. This includes copy-pasting from these types of documents. Do not use Excel or any other non-Unicode compatible document editor to save your CSV.Some universal steps to avoid encountering any of these types of errors are as follows:
#Document not saved excel for mac update
When attempting to bulk update FAQs, there are several different error messages that may appear during the process.
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